Common Mistakes in Making Connection

• Try to connect from client program before host is prepared. The following is how it should be done to make the host ready.
  
  The first thing you need to do is to run the host program on the host computer. Then you need to setup some user accounts in the users tab if this is the first time. You need to keep the host computer and the host program running in order to make connection.
  
  The next thing is to decide whether you want to use direct connect or SBC connect. The easiest way to get connected is using SBC EZ. If both computers are within a single LAN/WAN or home network, you may want to try direct connection. Please read examples on Connection page for more information about how to make host ready.



• Using wrong menuitem/toolbar button in client program. You should choose "Direct Connect" or "Server Based Connect" properly when you try to connect to host from the client program depending on the settings you made on the host program.



• Confusion of two phase-connection (SBC connect). If you are using SBC connect, you are dealing with two-phase connection. The first phase is connecting to SBC servers using SBC user ID/password registered with us or the "guest" account. Your host program does that when it is making ready. When you try to connect to host from client program, the first dialog ("Server Based Connect") is used to connect to SBC servers. If you registered with us, use the same SBC user ID and password as those you used on the host program. If you are using the "guest" account, make sure to enter the "GUEST ID" assigned by SBC servers rather than "guest". The client program will later prompt you with "Host Login" (this is the second phase), and you should enter the user ID/password you setup on the Users tab of host program. Leave domain blank if it is a TeleDesktop native user account.



• Some brands of firewall and anti-virus may complicate connection and affect speed. If you experience difficulties or the speed is too slow, you may want to try it by temporarily disabling the firewall and anti-virus and try to add back if TeleDesktop works fine.



• Starting with version 3.0, TeleDesktop uses HTTP 1.1 as default. If for any reason your host or client computer does not support HTTP 1.1, you can override it by setting a DWORD registry key: HKEY_LOCAL_MACHINE\Software\Potomacsoft\teledesktop\useHttp1.0. Set the DWORD value to 1 in order to use HTTP 1.0.